This Privacy Policy (the “Policy”) governs how Cristhian Zevallos LLC (“we”, “us”, “our”) collects, uses, stores, protects, and discloses your personal information when you visit our official website https://cristhianllc.com/ (the “Site”), purchase our curated kitchenware products (the “Products”), or engage with our customer service services (the “Services”). By accessing the Site, placing an order, or using our Services, you (“you”, “your”) consent to the collection and use of your personal information in accordance with this Policy.

We are committed to protecting your privacy and complying with all applicable U.S. federal and New Jersey state data protection laws, including the New Jersey Consumer Privacy Act (NJCPA) and the Children’s Online Privacy Protection Act (COPPA). We do not sell, rent, lease, or otherwise disclose your personal information to third parties for commercial or marketing purposes—your data is secure with us, and we only collect the information necessary to fulfill your orders and provide quality customer service. This Policy is incorporated into our Terms of Service, Shipping Policy, and Return & Refund Policy, and all updates will be posted on this page with a revised Last Updated date.

1. Information We Collect

We collect two categories of information: voluntarily provided personal information (information you choose to share with us) and automatically collected non-personal information (anonymous, non-identifiable data about your Site usage). We do not collect any unnecessary personal information from our customers.

1.1 Voluntarily Provided Personal Information

This information is submitted by you intentionally when interacting with the Site or our team, and is limited to what is required to process your orders and provide customer service:

  • Order & Billing Details: Full legal name, shipping address, billing address, valid email address, phone number, and payment information (e.g., credit/debit card details). We do not store full payment card details—all payments are processed by PCI DSS-compliant third-party payment providers.
  • Customer Service Inquiries: Your name, contact information, order number, and the content of your questions, concerns, feedback, or requests when you reach out to our team via email.
  • Newsletter/Promotional Opt-Ins: Your email address, only if you choose to subscribe to our marketing communications (new product announcements, sales, home styling tips, and exclusive offers).
  • Account Information (if applicable): Your chosen username, password, and saved shipping/billing preferences (only if you create a user account on the Site).

1.2 Automatically Collected Non-Personal Information

When you access the Site, we use standard web technologies to collect anonymous data about your device and browsing activity. This data cannot identify you individually and is only used to optimize the Site’s functionality, improve your user experience, and analyze general Site traffic trends:

  • Device IP address (used for fraud prevention and geographic analytics only—no personal identification).
  • Browser type/version, operating system, and device model (e.g., mobile, desktop, tablet).
  • Pages of the Site you visit, time spent on each page, and Site navigation patterns.
  • Referral source (the link/website that directed you to our Site).
  • Cart activity, product browsing history, and search queries on the Site.
  • Number of visits to the Site and the date/time of your last visit.

2. How We Use Your Personal Information

We use your personal information exclusively for legitimate business purposes and will never use your data for an unstated purpose without your explicit written consent. Our primary uses of your personal information include, but are not limited to:

  1. Processing, fulfilling, and shipping your orders; sending order confirmations, shipping updates, and delivery notifications to your email/phone.
  2. Responding to your customer service inquiries, resolving issues, and providing support for returns, refunds, or product care questions.
  3. Sending promotional marketing communications (only if you have opted in)—you may opt out at any time (see Section 6).
  4. Improving the Site and our Product collection: analyzing browsing and order trends to curate new products, optimize Site navigation, and enhance the user experience.
  5. Detecting and preventing fraudulent activity, unauthorized orders, or payment errors to protect our business and our customers.
  6. Complying with applicable U.S. federal and New Jersey state legal obligations (e.g., tax reporting, record-keeping, responding to lawful government requests).
  7. Personalizing your Site experience (if applicable): saving your shipping/billing preferences for faster future ordering and displaying relevant product recommendations.
  8. Fulfilling any other requests you make (e.g., gift wrapping, custom shipping instructions).

3. Disclosure of Your Personal Information

We only share your personal information with trusted third-party service providers who assist us in operating our business, and all third parties we work with are bound by strict confidentiality agreements to protect your data. We share only the minimum amount of information necessary for the third party to perform their function, and they may not use your data for any other purpose. We may disclose your personal information in the following limited circumstances:

3.1 Trusted Third-Party Service Providers

  • PCI DSS-compliant payment processors: To process your payments, issue refunds, and verify payment authenticity (they do not share your full payment card details with us).
  • U.S. shipping carriers (e.g., USPS, UPS): To fulfill and deliver your orders (we share only your shipping address, name, and phone number for delivery purposes).
  • Email service providers: To send order confirmations, shipping updates, and opt-in promotional communications (we share only your email address).
  • Website hosting & maintenance providers: To keep the Site secure, functional, and up-to-date (only access to non-personal data unless technical support requires limited personal information).
  • Order fulfillment partners (if applicable): To package and ship your orders (we share only your shipping address and order details).

3.2 Legal & Regulatory Disclosures

We may disclose your personal information if required to do so by applicable U.S. federal, New Jersey state, or local law, regulation, court order, subpoena, or lawful request from government or law enforcement authorities. We may also disclose personal information to protect our legal rights, property, or safety, and the rights, property, or safety of our customers or third parties (e.g., to investigate or prevent fraud, identity theft, or other illegal activity).

3.3 Business Transfers (Unlikely)

In the event of a merger, acquisition, sale of all or part of our business assets, or bankruptcy, your personal information may be transferred to the new owner or successor entity. The new entity will be bound by the terms of this Policy, and we will post a prominent notice on the Site to notify you of such a transfer (to the extent required by law).

3.4 With Your Explicit Consent

We may disclose your personal information to any third party if we first obtain your explicit written or electronic consent (e.g., sharing your shipping information with a gift-wrapping service at your request).

3.5 Aggregated Non-Personal Information

We may disclose anonymous, aggregated non-personal data (e.g., Site traffic trends, popular kitchenware categories, average order value) to third parties for business analytics or marketing research. This data cannot be linked back to you individually and does not include any personal information.

4. Data Security

We implement industry-standard physical, technical, and administrative security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures are designed to meet or exceed all applicable U.S. and New Jersey state data protection requirements, and include:

  • SSL Encryption: The Site uses 256-bit SSL encryption technology (indicated by the https:// prefix and padlock icon) to secure the transmission of all personal information between your device and our servers.
  • Restricted Access: Only authorized Cristhian Zevallos LLC team members who need the information to perform their job duties (e.g., order fulfillment, customer service) have access to your personal information.
  • Encrypted Storage: All stored personal information is kept in encrypted digital storage systems with restricted access.
  • Regular Security Updates: We perform regular security updates and maintenance for the Site and our systems to protect against malware, viruses, cyber threats, and data breaches.
  • Third-Party Security Requirements: All third-party service providers we work with are required to meet strict security standards (e.g., PCI DSS compliance for payment processors).

While we strive to protect your personal information, no method of electronic transmission or digital storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that any personal information you transmit to us is done so at your own risk. If we become aware of a data breach involving your personal information, we will notify you and applicable regulatory authorities in accordance with U.S. and New Jersey state law (including the NJCPA) and post a notice on the Site.

5. Your Privacy Rights (U.S. & New Jersey State)

Pursuant to applicable U.S. federal and New Jersey state data protection laws (including the NJCPA, CCPA/CPRA, and VCDPA for residents of qualifying states), you have the following privacy rights with respect to your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request correction of inaccurate, incomplete, or outdated personal information.
  • Right to Deletion: Request the deletion of your personal information (where legally required).
  • Right to Portability: Request a portable copy of your personal information in a machine-readable format.
  • Right to Opt-Out: Opt out of any non-essential data processing (e.g., promotional marketing).
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights (e.g., no higher prices, reduced service, or denial of access to the Site/Products).

To exercise any of these rights, please send a written request to service@cristhianllc.com with the subject line: Privacy Rights Request – [Your Full Legal Name]. We may request proof of identity (e.g., a copy of your government-issued ID, associated order number) to verify your request and protect your personal information from unauthorized access. We will respond to all valid requests within the time frame required by applicable law (e.g., 45 days under the NJCPA) and do not charge a fee for standard privacy rights requests.

6. Opt-Out of Promotional Communications

If you have opted in to receive our promotional marketing communications (e.g., email newsletters, sales alerts, new product announcements), you may opt out at any time with no penalty and no further obligation. You can opt out by:

  1. Clicking the Unsubscribe link included at the bottom of all our promotional email communications (required under the U.S. CAN-SPAM Act).
  2. Sending an opt-out request to service@cristhianllc.com with the subject line: Opt-Out – [Your Email Address].
  3. Updating your communication preferences in your Site account settings (if applicable).

We process all opt-out requests within 10 business days. Opting out of promotional communications does not affect your receipt of essential, non-promotional communications (e.g., order confirmations, shipping updates, customer service responses), which are necessary to fulfill your orders and cannot be opted out of.

7. Data Retention

We retain your personal information for only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable U.S. federal and New Jersey state legal obligations (e.g., tax reporting, record-keeping). After the retention period, we will securely delete or anonymize your personal information (excluding aggregated non-personal data for business analytics). Our standard data retention periods are:

  • Order & Billing Information: 7 years (required for federal and state tax reporting and record-keeping).
  • Customer Service Inquiries: 2 years from the date of the last interaction.
  • Account Information (if applicable): Retained until you request account deletion, or 3 years of account inactivity (after which we securely delete the data).
  • Newsletter Subscriptions: Retained until you opt out.
  • Non-Personal Site Data: Retained indefinitely for Site optimization and business analytics.

8. Cookies and Similar Web Technologies

Our Site uses cookies and similar web technologies (e.g., web beacons, pixel tags) to enhance your user experience, save your browsing preferences, and analyze Site traffic. Cookies are small text files stored on your device that do not collect personal information and cannot harm your device. We use two types of cookies—we do not use third-party marketing cookies:

  • Necessary (Essential) Cookies: Required for the Site to function properly (e.g., saving items in your cart, enabling checkout, verifying your session). These cookies cannot be disabled and are deleted when you close your browser.
  • Analytical/Performance Cookies: Collect anonymous data about your Site browsing activity to optimize Site design, functionality, and product curation. These cookies do not identify you individually and are stored on your device for a limited period (12 months).

You may adjust your browser settings to block, delete, or disable non-necessary cookies at any time (instructions are available in your browser’s help menu). Disabling non-necessary cookies may limit certain Site features (e.g., saved cart items, personalized navigation). We do not use third-party marketing cookies, and we do not share cookie data with any third parties for marketing purposes.

9. Children’s Privacy

Our Site and Products are not intended for children under the age of 13, and we comply fully with the U.S. Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will immediately and permanently delete that information from our systems.

If you are a parent or legal guardian and believe your child under 13 has provided personal information to us, please contact us at service@cristhianllc.com to request the immediate deletion of the data. We will verify your identity and delete the child’s personal information within 48 hours of receiving a valid request.

10. Third-Party Links

The Site may contain links to third-party websites, platforms, or services (e.g., shipping carrier sites, product manufacturer sites, social media) that are not owned or operated by Cristhian Zevallos LLC. These links are provided for your convenience only, and we do not endorse, control, or assume any responsibility for the privacy practices, content, or terms of service of any third-party website.

This Policy does not apply to third-party websites, and your use of these sites is at your own risk. We encourage you to review the privacy policy of any third-party website you visit before providing any personal information.

11. International Data Transfers (If Applicable)

If you are an international customer placing an order through the Site, your personal information may be transferred to and stored in the United States (our primary business location in Colonia, NJ) and shared with U.S.-based third-party service providers. By placing an international order, you consent to the transfer of your personal information to the U.S., and we take all reasonable measures to ensure your data is protected in accordance with this Policy and applicable international data protection standards.

12. Changes to This Policy

We may update or revise this Policy at any time, in our sole discretion, without prior notice to you. All changes will be posted on this page with a revised Last Updated date—this is the only notice you will receive of changes. Your continued use of the Site or purchase of our Products after the revised Last Updated date constitutes your unconditional acceptance of the updated Policy. If you do not agree to the updated Policy, you must immediately stop using the Site and purchasing our Products.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Policy, our handling of your personal information, your privacy rights, or data security, please contact our customer service team at:

  • Email (Primary): service@cristhianllc.com
  • Physical Address: Cristhian Zevallos LLC, 87 Lincoln Avenue, Colonia, NJ 07067, United States
  • Official Website: https://cristhianllc.com/

We will respond to all privacy-related inquiries within 24–48 business hours (Monday–Friday, excluding U.S. federal holidays) and work to resolve your concerns in accordance with this Policy and applicable law.