Return Refund Policy

  • This Return & Refund Policy (the “Policy”) applies to all purchases of curated kitchenware products (the “Products”) from Cristhian Zevallos LLC via our official website https://cristhianllc.com/ (the “Site”). By placing an order, you (“you”, “your”) agree to the terms outlined below—we have designed this Policy to be clear, fair, and straightforward, with no hidden fine print, to protect both our customers and the integrity of our curated product collection.
     
    This Policy governs all returns, refunds, and order corrections, and supersedes any oral or written representations not included in this document. Our goal is to resolve all return/refund requests efficiently and fairly, and we honor the quality of our Products with clear eligibility guidelines for returns.
     

    1. Eligibility for Returns & Refunds

     
    To qualify for a return or full refund, your Product must meet all of the following criteria—no exceptions will be made for products that do not meet these requirements:
     
    1. Your return request is submitted within 14 calendar days of the delivery date (per the shipping carrier’s official tracking information).
    2. The Product is unused, unopened, and in its original brand-new condition (no signs of use, damage, or modification; all original packaging, tags, labels, and protective materials are intact).
    3. The Product is returned in its original packaging (including all manufacturer boxes, foam, wrapping, and inserts—critical for protecting fragile items like pottery, glassware, and ceramicware).
    4. You provide a valid order number and proof of delivery (e.g., shipping carrier tracking screenshot, delivery confirmation email) when submitting your return request.
    5. Fragile Items Note: For pottery, glassware, ceramicware, and decanters—any damage caused by improper packaging during return shipping will disqualify the return (we recommend using the original shipping packaging for return shipments).
    6. Minor Variations Note: Artisan and handcrafted pieces (e.g., Brixton Pottery, hand-painted ceramics) may have slight hand-finished variations (color, brushstrokes, shape). These variations are part of the product’s unique craftsmanship and are not considered defects—they do not qualify for a return or refund.
     

    2. Non-Returnable & Non-Refundable Items

     
    The following items are not eligible for return or refund under any circumstances—this includes, but is not limited to:
     
    1. Used/Opened Products: Any Product that has been used, opened, or modified (e.g., washed melamine cups, used glassware, opened straw sets).
    2. Fragile Items with Damaged Packaging: Pottery, glassware, ceramicware, or decanters returned without their original manufacturer packaging (even if the item is unused).
    3. Final Sale/Clearance Products: Any Product marked as “Final Sale” or “Clearance” on the product page, checkout, or packaging (clearly indicated at the time of purchase).
    4. Personalized/Custom Products: Any custom or personalized kitchenware pieces (if applicable).
    5. Gift Cards (if applicable): Digital or physical gift cards for the Site.
    6. Products Returned After the 14-Day Window: No extensions will be granted for the 14-day return window, including for holidays, shipping delays, or customer travel.
    7. Products Returned Without Original Packaging/Tags: Any Product returned without all original packaging, tags, labels, or protective materials.
    8. Damaged Products from Improper Use/Care: Any Product damaged due to improper use, care, storage, or handling (e.g., broken melamine from intentional misuse, chipped ceramic from dropping).
     

    3. How to Initiate a Return (4 Step Process)

     
    A valid Return Authorization (RA) number is REQUIRED for all returns—unauthorized returns will be rejected by our warehouse, returned to the sender at their cost, and no refund will be processed. Follow these steps to initiate a valid return:
     
    1. Submit a Return Request: Email our customer service team at service@cristhianllc.com with the subject line: Return Request – [Your Order Number]. Include your order number, reason for return, and clear high-resolution photos of the Product and its original packaging (to confirm condition).
    2. Receive RA Number & Approval: Our team will review your request within 24–48 business hours and issue a unique 8-digit Return Authorization (RA) number if your return is eligible. We will also send you our official return shipping address (matches our physical address—see Section 9) and return shipping guidelines (e.g., packaging requirements for fragile items).
    3. Package the Product: Package the Product securely in its original packaging (critical for fragile items). Clearly mark the RA number on the outside of the shipping package (in large, visible print—e.g., on a shipping label or sticker). Failure to mark the RA number will result in delayed processing or rejection of the return.
    4. Ship the Product: Ship the packaged Product to our Colonia, NJ return address using a trackable, insured shipping method (we recommend USPS Priority Mail or UPS Ground for fragile items). You are solely responsible for all return shipping costs, including insurance and tracking—we do not cover return shipping costs for standard returns. We are not liable for lost, stolen, or damaged return shipments (we recommend insurance for high-value items).
     

    4. Refund Processing

     
    Once our warehouse receives and inspects your returned Product (typically 2–3 business days after delivery), we will verify that it meets all eligibility criteria (Section 1). If the return is approved:
     
    1. We will process your refund to your original payment method within 5–7 business days of inspection.
    2. Refunds cover only the original purchase price of the Product(s)—original shipping costs, return shipping costs, insurance, and tracking fees are non-refundable.
    3. For orders with free shipping (promotional), we will deduct the standard shipping cost (as calculated at checkout) from the refund amount for returns of the entire order.
    4. Refund processing times may vary based on your payment provider (e.g., credit card companies, PayPal)—it may take 3–5 additional business days for the refund to post to your account (this is outside of our control).
     
    If the returned Product fails our inspection (e.g., signs of use, damaged packaging, missing tags), we reserve the right to:
     
    1. Reject the return and ship the Product back to you at your cost, or
    2. Issue a partial refund (the amount will be determined based on the extent of the wear, damage, or missing materials—at our sole discretion).
     

    5. Damaged, Defective, or Incorrect Products (Our Error)

     
    If you receive a Product that is damaged in transit, manufacturing defective, or the incorrect item/size (a result of our error), we will resolve the issue at no cost to you—this is the only exception to our return shipping cost policy. This includes fragile items broken during original shipping (e.g., chipped pottery, cracked glassware) and incorrect products (e.g., wrong color, size, or set). To file a claim:
     
    1. Notify Us Immediately: Contact our customer service team at service@cristhianllc.com within 3 calendar days of the delivery date (per carrier tracking).
    2. Provide Required Documentation: Send clear high-resolution photos of the damaged/defective/incorrect Product, its original packaging, and the shipping label (required for carrier damage claims). Do not discard the packaging or damaged Product—this may be required for the shipping carrier’s damage investigation.
    3. Claim Review: Our team will review your claim within 24 business hours and confirm eligibility for a full refund, free replacement, or store credit (at your option).
    4. Resolution: We will provide a prepaid return shipping label for the damaged/incorrect Product (if required) and cover all shipping costs for a replacement Product (if selected). For damaged items, we may waive the return requirement at our discretion (e.g., for low-value items like melamine cups).
     
    Claims submitted after the 3-day window will not be approved—we cannot verify transit damage, defects, or order errors after this time frame.
     

    6. Exchanges

     
    We do not offer direct product exchanges (e.g., size swaps, color swaps, set swaps) for any Products. If you wish to receive a different Product (e.g., a different color melamine cup, a larger jug), you must:
     
    1. Return the eligible original Product for a full refund (per our standard return process—Section 3).
    2. Place a new order on the Site for the Product you wish to purchase (once your refund is processed, or immediately—funds will post to your account once the refund is complete).
     
    This policy allows us to process your request quickly and ensure you receive your new Product as soon as possible, without delays from exchange inventory management.
     

    7. Order Cancellations

     
    Orders may be canceled only if they have not yet been processed or shipped (our standard processing time is 1–3 business days—see Shipping Policy). To request a cancellation:
     
    1. Email Us Immediately: Send a cancellation request to service@cristhianllc.com with the subject line: Cancellation Request – [Your Order Number]—the sooner you contact us, the higher the chance of successful cancellation.
    2. Cancellation Confirmation: Our team will confirm cancellation via email if the order has not been processed/shipped—your full payment (including shipping costs) will be refunded to your original payment method within 5–7 business days.
     
    Once an order has been processed or shipped, we cannot cancel it—our standard return policy (Section 1) will apply if you wish to return the Product(s) after delivery.
     

    8. International Returns (If Applicable)

     
    If international shipping is available at checkout for your location:
     
    1. You are solely responsible for all return shipping costs, customs duties, taxes, import fees, and brokerage charges associated with the return shipment.
    2. We do not refund any customs duties, taxes, or import fees paid on the original shipment.
    3. All international returns must still meet our standard eligibility criteria (Section 1) and include a valid RA number—unauthorized international returns will be rejected.
    4. We recommend using a trackable, insured international shipping method and complying with all customs regulations for return shipments (we are not liable for customs delays or rejections).
     

    9. Official Return Address (With Valid RA Number)

     
    RA number must be marked on the package—unmarked packages will not be processed.
     
    Cristhian Zevallos LLC
     
    87 Lincoln Avenue
     
    Colonia, NJ 07067
     
    United States
     

    10. Refund Exceptions & Limitations

     
    • We do not offer cash refunds—all refunds are issued to the original payment method.
    • We do not offer price adjustments for Products that go on sale after your purchase.
    • We are not liable for refund delays caused by your payment provider (e.g., credit card companies, PayPal).
    • Partial orders (return of only one item from a set) are eligible for a refund of the individual item’s purchase price (minus any promotional discounts applied to the set).
     

    11. Contact Us for Return Assistance

     
    If you have any questions, need help submitting a return request, or need to follow up on an RA number or refund, please contact our customer service team:
     
    • Email: service@cristhianllc.com (24–48 business hour response)
    • Physical Return Address: 87 Lincoln Avenue, Colonia, NJ 07067 (with valid RA number only)