Shipping Plicy

  • This Shipping Policy (the “Policy”) outlines all order processing, shipping methods, delivery times, costs, and related terms for all curated kitchenware products (the “Products”) from Cristhian Zevallos LLC (the “Company”), based in Colonia, NJ. By placing an order on our official website https://cristhianllc.com/ (the “Site”), you (“you”, “your”) agree to the terms outlined below—we have designed this Policy to be transparent and comprehensive, with clear guidelines for processing, shipping, and delivery to ensure your Products arrive safely and on time.
     
    We ship U.S. domestic only (to all 50 U.S. states) with trusted, reliable shipping carriers, and we prioritize the safe delivery of fragile items (pottery, glassware, ceramicware) with specialized packaging and handling. All orders include tracking information, and we provide clear estimates for processing and delivery times—no surprise fees or hidden shipping costs.
     

    1. Order Processing Time

     
    All orders are processed, inspected, and prepared for shipping within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Key notes on order processing:
     
    1. Processing vs. Delivery Time: Processing time is separate from shipping transit time—delivery estimates start when your order ships, not when you place it.
    2. Weekend/Holiday Orders: Orders placed on weekends, U.S. federal holidays, or after 3:00 PM EST will begin processing on the next business day.
    3. Peak Season Processing: Slight processing delays (1–2 additional business days) may occur during peak seasons (e.g., Black Friday/Cyber Monday, Christmas, Mother’s Day, Father’s Day) due to high order volume. We will notify you via email if your order is delayed by more than 3 business days.
    4. Fragile Item Processing: Fragile items (pottery, glassware, ceramicware, decanters) undergo additional quality control and packaging processing (1 extra business day) to ensure safe delivery—this is included in our standard 1–3 business day processing time.
    5. Order Verification: We may contact you to verify your order details (e.g., shipping address, payment information) for fraud prevention—this may slightly delay processing, and we will ship your order immediately upon verification.
     

    2. Shipping Methods & Estimated Delivery Times

     
    We ship all orders via trusted U.S. domestic shipping carriers (USPS, UPS) and offer two shipping methods for U.S. customers (Standard and Expedited)—both include tracking information and delivery confirmation. We select the carrier based on the order’s weight, size, and destination (e.g., UPS for large/heavy items, USPS for small/light items), and we use specialized packaging for fragile items to minimize damage during transit.
     

    2.1 Standard Shipping (Primary Method)

     
    • Transit Time: 3–5 business days (for all contiguous U.S. states); 5–7 business days (for Alaska, Hawaii, and remote rural areas).
    • Included: Free tracking number, delivery confirmation, and specialized packaging for fragile items (at no extra cost).
    • Ideal for: Everyday orders and non-urgent gifting (the most cost-effective option).
    • Carriers: USPS First Class Mail, USPS Priority Mail, or UPS Ground (based on order details).
     

    2.2 Expedited Shipping (Optional)

     
    • Transit Time: 1–3 business days (for all U.S. states, including Alaska and Hawaii).
    • Included: Priority carrier processing, premium tracking, delivery confirmation, specialized fragile item packaging, and faster delivery.
    • Cost: Calculated at checkout (varies by delivery destination, order weight/size, and carrier).
    • Ideal for: Last-minute gifting, urgent orders, or high-value items (faster delivery with priority handling).
    • Carriers: USPS Priority Mail Express or UPS Next Day Air/Saver (based on order details).
     
    Important Disclaimers:
     
    • Delivery times are estimates only—they are not guaranteed. We are not liable for delays caused by the shipping carrier (e.g., weather, sorting delays, staff shortages, holiday backlogs), remote/rural locations, or events beyond our reasonable control (force majeure).
    • Rural areas, Alaska, and Hawaii may experience an additional 1–2 business days of transit time, even for Expedited Shipping.
    • Signature confirmation may be required for high-value orders (>$200) or fragile items—we will notify you via email if a signature is required.
     

    3. Shipping Costs & Fees

     
    Shipping costs are calculated automatically at checkout and are based on four key factors—all shipping fees are clearly displayed before you complete payment, with no surprise fees:
     
    1. Your delivery address (U.S. zip code—contiguous U.S., Alaska, Hawaii, or rural area).
    2. The shipping method you select (Standard vs. Expedited).
    3. The total weight and size of your order (e.g., large acrylic jugs vs. small melamine cups).
    4. Fragile Item Surcharge: A small surcharge ($3–$8) may apply to large/heavy fragile items (e.g., Peugeot decanters, FELDSPAR espresso mug sets) to cover specialized packaging materials (foam, bubble wrap, double boxes)—this is clearly displayed at checkout for eligible items.
     

    3.1 Free Shipping Promotions

     
    We may offer free Standard Shipping for qualifying orders (e.g., orders over a specified dollar amount—e.g., $75, $100) from time to time. Key details for free shipping promotions:
     
    • Free shipping applies only to Standard Shipping for contiguous U.S. states (Alaska, Hawaii, and rural areas are excluded).
    • Free shipping is automatically applied at checkout when the order meets the qualifying criteria (no coupon code required).
    • Free shipping does not apply to Expedited Shipping, fragile item surcharges, or international shipping (if applicable).
    • Promotional free shipping is subject to change without prior notice—details are posted on the Site homepage and promotional emails.
     

    3.2 Non-Refundable Shipping Costs

     
    All shipping costs (Standard, Expedited, fragile item surcharges) are non-refundable—unless the order is our error (e.g., damaged/incorrect/defective Product—see Section 7). For returns of the entire order with promotional free shipping, we will deduct the standard shipping cost (as calculated at checkout) from the refund amount.
     

    4. Shipping Address Accuracy & Responsibility

     
    You are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout. Your address must include all required details to ensure successful delivery:
     
    1. Full legal name of the recipient.
    2. Complete street address (including street number, name, apartment/unit/suite number—if applicable).
    3. City, state, and 5-digit (or 9-digit) ZIP code (correctly formatted).
    4. Valid phone number (for carrier delivery notifications and signature confirmation).
     
    We are not liable for:
     
    1. Delays, lost packages, or misdeliveries caused by incorrect, incomplete, or outdated address information (e.g., missing unit number, incorrect ZIP code, typos in the street name).
    2. Returned packages due to an invalid, undeliverable, or unclaimed address (e.g., recipient moved, PO Box for a carrier that does not deliver to PO Boxes).
    3. Packages delivered to the wrong address due to customer error (e.g., entering a shipping address different from the intended one).
     

    4.1 Address Corrections

     
    If you need to correct your shipping address after placing an order, contact our customer service team immediately at service@cristhianllc.com with the subject line: Address Correction – [Your Order Number]. We will attempt to correct the address if the order has not yet been processed or shipped (1–3 business days). Once an order has been processed or shipped, we cannot correct the address—any changes must be made directly with the shipping carrier (we will provide the carrier’s contact information for your convenience).
     

    4.2 Returned Packages (Invalid Address)

     
    If a package is returned to us due to an invalid/undeliverable address:
     
    1. We will contact you via email to confirm the correct shipping address.
    2. You are responsible for all reshipping costs (Standard or Expedited) to send the order to the correct address.
    3. If the correct address is not provided within 14 calendar days of our notification, we will cancel the order and issue a refund (minus the original shipping cost and any processing fees).
     

    5. Order Tracking & Shipping Confirmation

     
    We provide real-time tracking information for all orders, and we send a detailed shipping confirmation email once your order ships—this is your primary source for tracking and delivery updates:
     
    1. Shipping Confirmation Email: Sent to the email address you provided at checkout immediately after your order ships. This email includes your unique tracking number, a direct link to the shipping carrier’s website for real-time updates, and delivery estimate information.
    2. Tracking Update Time: Tracking information may take 24–48 hours to update in the carrier’s system (carriers need time to scan and process the package after pickup).
    3. Missing Tracking Email: If you do not receive a shipping confirmation email within 4 business days of placing your order:
      • Check your spam/junk folder (shipping emails are often filtered here).
      • Contact our customer service team at service@cristhianllc.com with your order number for assistance.
       
    4. Real-Time Updates: You can track your order’s progress directly on the shipping carrier’s website using the provided tracking number—we do not have access to real-time carrier updates beyond what is posted online.
    5. Fragile Item Tracking: For fragile items, the shipping confirmation email includes additional care instructions for receiving and inspecting the package (e.g., opening the package immediately to check for damage).
     

    6. Lost or Stolen Packages

     
    We take all necessary steps to ensure your package is delivered safely (e.g., tracking, delivery confirmation, specialized packaging), but we are not liable for lost or stolen packages that the shipping carrier marks as “delivered” (per their official tracking information). If your tracking shows delivered but you have not received your package:
     
    1. Check All Delivery Locations: Look in your mailbox, porch, garage, building lobby, apartment office, and with neighbors (carriers often leave packages in secure, hidden spots).
    2. Contact the Shipping Carrier: File an official inquiry with the carrier using your tracking number—they are responsible for investigating delivered but undelivered packages.
    3. Notify Us: Email our customer service team at service@cristhianllc.com within 7 calendar days of the “delivered” date (include your order number and details of your search). We will assist with the carrier investigation where possible (e.g., providing order details, packaging information).
     
    If the carrier confirms the package is lost or stolen (before marking it delivered):
     
    • We will offer a free replacement or a full refund (at our sole discretion) for claims filed within the 7-day window.
    • We are not liable for lost/stolen packages reported after the 7-day window.
     
    For high-value orders (> $200), we recommend purchasing additional insurance from the shipping carrier (available at checkout) for extra protection against loss or theft.
     

    7. Damaged in Transit (Fragile & Non-Fragile Items)

     
    If your Product arrives damaged in transit (caused by shipping carrier handling, not manufacturing defects or customer error)—including fragile items (pottery, glassware, ceramicware) and non-fragile items (melamine, acrylic)—we will resolve the issue at no cost to you. This is our guarantee for safe delivery, and we cover all costs for resolution (shipping, replacement, refund). To file a damage claim:
     
    1. Notify Us Immediately: Contact our customer service team at service@cristhianllc.com within 3 calendar days of the delivery date (per carrier tracking).
    2. Provide Required Documentation: Send clear high-resolution photos of the damaged Product, its original packaging (including all shipping materials), and the shipping label (required for the carrier’s damage claim). Do not discard the packaging or damaged Product—this may be required for the carrier’s inspection and claim processing.
    3. Claim Review: Our team will review your claim within 24 business hours and confirm eligibility for a resolution (at your option):
      • Full Refund: A full refund (including original shipping costs and fragile item surcharges) to your original payment method.
      • Free Replacement: A free replacement of the damaged Product (we cover all shipping costs for the replacement, including specialized packaging for fragile items).
      • Store Credit: Store credit for the full purchase price (including shipping costs) valid for 12 months on the Site.
       
    4. Carrier Claim Processing: We will file a damage claim with the shipping carrier on your behalf—you do not need to take any additional action (we will provide updates on the claim if requested).
     
    Claims submitted after the 3-day window will not be approved—we cannot verify transit damage after this time frame, and the shipping carrier will not honor damage claims filed beyond their standard window.
     

    8. Shipping Restrictions

     
    We currently have the following shipping restrictions—no exceptions will be made for these restrictions:
     
    1. U.S. Domestic Only: We do not ship to international locations (including Canada, Mexico, Europe, Asia, and other countries/territories) at this time.
    2. PO Box Addresses: We ship to PO Boxes via USPS only (Standard Shipping only—Expedited Shipping is not available for PO Boxes). For PO Box orders, we use USPS First Class Mail or USPS Priority Mail (no UPS delivery to PO Boxes).
    3. APO/FPO Addresses: We ship to APO/FPO addresses via USPS Standard Shipping only (5–7 business day transit time)—Expedited Shipping is not available for APO/FPO addresses.
    4. U.S. Territories: We ship to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) via USPS Standard Shipping only (5–7 business day transit time)—shipping costs are calculated at checkout (higher than contiguous U.S. shipping costs).
    5. Hazardous Materials: We do not ship any hazardous materials (all our Products are non-hazardous and compliant with U.S. shipping regulations).
     

    9. Title & Risk of Loss

     
    Title and risk of loss for the Products pass to you upon delivery of the Products to the shipping carrier (when your order ships). Once the order is in the carrier’s possession, we are not liable for any damage, loss, or theft of the Products during transit (except for transit damage claims filed within the 3-day window—Section 7).
     

    10. Contact Us for Shipping Assistance

     
    If you have any questions about shipping, tracking, order processing, fragile item packaging, or this Policy, please contact our customer service team—we’re here to help with all your shipping needs:
     
    • Email (Primary): service@cristhianllc.com (24–48 business hour response)
    • Physical Address: Cristhian Zevallos LLC, 87 Lincoln Avenue, Colonia, NJ 07067, United States
    • Official Website: https://cristhianllc.com/ (track your order here and review all shipping details)